Responsible Gaming Policy | Chance by Drawmax

Resposible Gaming Policy

Policy Statement
Drawmax is committed to promoting responsible gaming and ensuring that participation in our sweepstakes and
promotional draws remains a safe, enjoyable, and fair experience.
While the majority of players engage responsibly, we recognize that a small number may experience difficulties.
Drawmax’s Responsible Gaming Framework is designed to prevent underage participation, provide tools for self-
control, and offer access to resources for individuals who may require assistance.
Our approach is guided by the principles of fairness, transparency, and player protection, in line with regulatory
and industry standards for responsible gaming.
Objectives of the Policy
The purpose of this policy is to:
● Prevent underage or unauthorized participation in gaming activities.
● Provide practical tools for players to manage their level of participation.
● Encourage moderation and informed decision-making.
● Offer access to information, guidance, and professional support where required.
● Ensure our employees and partners understand their roles in maintaining a responsible gaming
environment.
Scope and Application
This policy applies to:
● All Drawmax digital platforms, including the Chance by Drawmax sweepstakes and related promotional
draws.
● All Drawmax employees, agents, and affiliates who engage with players or manage gaming-related
operations.
● All players and customers interacting with Drawmax’s gaming systems.
1Drawmax complies with all applicable local regulations governing gaming and sweepstakes operations, and
where possible, adopts industry best practices to ensure responsible engagement.
Key Responsible Gaming Measures
4.1 Age Verification
Drawmax employs strict age verification measures to prevent underage participation.
● Users must confirm that they are 18 years or older to participate.
● Verification may be performed via identity checks, mobile number validation, or Know-Your-Customer
(KYC) processes.
● Accounts suspected of being operated by minors will be suspended pending verification.
4.2 Self-Exclusion and Account Controls
To empower players to manage their own participation, Drawmax provides self-exclusion tools that allow users
to:
● Temporarily suspend participation for a chosen period; or
● Permanently self-exclude from all draws and promotional activities.
Users may activate self-exclusion through the platform or by contacting Drawmax Support. Once activated, self-
exclusion cannot be reversed until the selected period expires.
4.3 Responsible Play Messaging
Drawmax maintains clear and consistent messaging across all digital channels encouraging moderation and
responsible participation.
This includes:
● Displaying responsible gaming messages during registration, gameplay, and withdrawals.
● Avoiding misleading claims about winning or success.
● Communicating odds or draw mechanics transparently where applicable.
4.4 Access to Support Resources
Drawmax provides access to information and support for individuals who may be experiencing gaming-related
difficulties.
We maintain partnerships and referral pathways with approved organizations offering counseling and support,
including:
● GamCare – www.gamcare.org.uk
● Gambling Therapy – www.gamblingtherapy.org
● BeGambleAware – www.begambleaware.org
We also provide guidance on third-party blocking software such as Gamban or Betfilter, and encourage players
to use these tools where necessary.
Employee Awareness and Training
Drawmax ensures that all relevant employees and partners understand their responsibilities in promoting
responsible gaming.
● Staff receive training during onboarding and periodically thereafter.
● Training covers identifying problem gaming behavior, age verification procedures, and how to manage or
escalate player concerns.
● Internal policies prohibit employees from encouraging excessive play or offering misleading incentives.
Advertising and Marketing Standards
Drawmax’s marketing and communications adhere to strict ethical and regulatory standards to protect
consumers.
We commit to ensuring that:
● All advertising is truthful, clear, and not misleading.
● Campaigns do not target minors, vulnerable persons, or individuals who have self-excluded.
● Promotions are designed to encourage participation within healthy and affordable limits.
Affiliates and marketing partners are required to comply with this policy and all applicable advertising codes.
Monitoring and Oversight
Drawmax’s Responsible Gaming Framework is reviewed and monitored by the Compliance and Operations Team,
which is responsible for:
● Ensuring all responsible gaming controls remain effective and compliant.
● Reviewing feedback, customer reports, and self-exclusion data.
● Coordinating periodic reviews to align with updated regulatory and industry guidance.
Policy effectiveness and player protection procedures are evaluated at least annually, or more frequently if
required by regulation or internal audit.
Supporting Education and Research
Drawmax supports the ongoing development of responsible gaming practices through:
● Collaboration with regulatory bodies and industry organizations.
● Contributing to educational initiatives that promote awareness of responsible play.
● Sharing best practices across the gaming ecosystem where appropriate
Commitment to Continuous Improvement
Drawmax will continue to strengthen its Responsible Gaming Framework by:
● Incorporating emerging technologies for player protection and behavior monitoring.
● Reviewing feedback from players and stakeholders.
● Maintaining an open dialogue with regulators, industry experts, and support organizations.
Policy Review
This policy is reviewed periodically to ensure alignment with best practices, licensing requirements, and
stakeholder expectations.
Updates are communicated to staff, partners, and, where applicable, the public through Drawmax’s official
channels.

Effective Date: 01/09/2025

Approved by: Drawmax Management

Next Review Date: 01/09/2026