Frequently Asked Questions
Payments
What payment methods can I use?
You can pay using supported debit cards, bank transfers, or mobile payment options shown at checkout. Payment methods may change based on availability or regulatory requirements.
Are entry fees refundable?
Entry purchases are normally non-refundable. Refunds are only issued if a draw is cancelled or a technical error occurred.
Why was my payment declined?
Common reasons include card restrictions, insufficient funds, payment provider issues, or security checks. Try another method or contact your bank.
