Frequently Asked Questions
Verification And KYC
Why is KYC required?
KYC is required by regulation to confirm your identity, prevent fraud, and ensure fair participation. It also protects you when claiming winnings.
What documents do I need for KYC?
You may be asked to provide a government-issued ID (e.g., NIN slip, passport, or driver’s license), selfie verification, and bank details (including BVN).
How long does verification take?
Most verifications are completed within minutes. Some cases may take longer if additional checks are required.
Why was my KYC rejected?
Common reasons include mismatched information, unclear photos, invalid documents, or failed identity checks. You can retry by uploading clearer or correct details.
